SATEL
Product Security

SATEL Product Security

SATEL products protect people, homes and businesses. If you have found a security weakness in one of them, we want to hear about it — and we would much rather hear it from you than from an attacker. Reports sent here are read by SATEL’s product security team. You may write in Polish or English.

Submit a ticket

Tell us about a security weakness you have found in a SATEL product

View existing tickets

View tickets you submitted in the past

What to report here

Anything affecting the security of a SATEL product or service:

  • Intruder alarm systems — INTEGRA, VERSA, PERFECTA, MICRA, BE WAVE
  • Wireless system ABAX 2
  • Communication and messaging modules (GSM/LTE, TCP/IP)
  • Access control — ACCO NET, ACCO
  • Fire alarm systems — CSP, ACSP
  • Alarm monitoring station software and receivers
  • Mobile applications and PC configuration software
  • SATEL online services, including satel.pl

What does not belong here

This is not technical support. Questions about installation, configuration, wiring, warranty or repairs will be closed and redirected — please use your usual SATEL support channel.

Also outside this channel: raw output from automated scanners with no analysis, missing HTTP headers or TLS settings with no demonstrated impact, and denial of service achieved purely through traffic volume.

What happens after you report

  1. Within 72 hours — we confirm we have received your report.
  2. Assessment — we reproduce the issue and tell you whether we accept it.
  3. At least every 14 days — we keep you updated while we prepare a fix.
  4. On release — we credit you when the fix is published, if you want that.

Signals of active exploitation, a severe incident or a threat to users are assessed immediately, independently of these targets.

See the Coordinated Vulnerability Disclosure Policy for the full commitments and your safe harbour.

SATEL PSIRT team

Reports are read and handled by SATEL’s Product Security Incident Response Team. One member takes ownership of each report; the whole team is kept informed.

  • Adam NaguszewskiPSIRT Lead · Director of Technology and Cybersecurity, Red Team Leader
  • Paweł NiemczykIT Manager
  • Agata KusznerHead of Software Development
  • Krzysztof SadowskiHead of Technical and Support Department
  • Grzegorz SkarżyńskiHead of Web Projects Department

Published CVEs

This section lists CVE identifiers and advisories for vulnerabilities in SATEL products that have been fixed and disclosed in coordination with the reporter.

No CVE has been reported or published yet. When the first coordinated disclosure is completed, the advisory and its CVE identifier will appear here.